Set up the computer to go to sleep after 10-15 minutes of inactivity and require the password to be entered again when the computer wakes up. To remember it, I’d create a Secure Note in DirectPass and save it there.ģ. (Don’t use an obvious password like their name or dog’s name, etc.) Note, however, that you can be the “keeper” of their password. Since the login screen shows up before the desktop of your OS, you unfortunately can’t use a password manager to log in, so the password should be easy to them to remember, but hard for an outsider to guess. Encourage the folks you’re helping to also secure their computers with strong passwords. DirectPass remembers it for me and securely logs me into my LogMeIn Internet account when I want to conduct a remote session.Ģ. I use Trend Micro’s DirectPass password manager ( to generate hard-to-crack strong passwords. Set up your LogMeIn account with a strong password, as it’s the linchpin of the solution. If you use LogMeIn to remotely access a friend or family member’s computer to fix problems or teach them how to do something, you can take some of the following precautions to help ensure the security of the solution:ġ. UPDATED MAY 28, 2013: Addressing LogMeIn Security Concerns: “Happy Mother’s Day, Mom! I think that fixed the problem! And the next time I visit, instead of spending an hour doing maintenance on your computer, we can have a nice cup of tea!” When the remote desktop appears, the command menu on the left-hand side will show all the features of LogMeIn Pro during your 30-day trial:Īfter the 30 days, you’ll see the simplified LogMeIn Free menu: In my account, I’ve installed LogMeIn on two computers, so both are visible in the remote access screen:Ĭlick the item in the list that represents your mom’s computer, and when the prompt appears, enter the name and password (or the computer access code you created) to log in. Once that’s completed, you’ll see the remote access screen. The first time you log in to your account to begin a remote session, LogMeIn will install a plug-in for your browser (e.g., an ActiveX plug-in if you’re using Internet Explorer). Don’t worry! Though you’ll lose the advanced features, you’ll retain basic remote access and control of your mom’s computer for as long as you maintain your LogMeIn account.Īfter you’ve installed the LogMeIn software, leave mom’s computer on, then test out your setup by accessing it from another computer in the house-or simply wait until you get home. The Logmein website appears:Īfter 30 days, if you don’t purchase LogMeIn Pro, it will revert to LogMeIn Free. Once you’re there, type her browser and hit Enter. The first step requires a live visit to mom’s computer to install the LogMeIn software on the system. Once connected, I can do pretty much anything I need to do to help her out: update Windows install a new printer driver fix her email create and organize folders run System Mechanic for maintenance even launch Titanium to scan her computer to check for and eliminate viruses, malware, or spyware. Rather than rush across town to fix these or other problems in the midst of my workday (or in the evening when I’m trying to relax), I’ve installed software called LogMeIn on her computer, so I can access and manage it remotely. I’m getting a weird popup message saying something about a firewall violation. “My browser is acting funny whenever I try to browse the web. “How do I create new folders in my email or on my desktop?” “I’m getting an error message when I try to print.” Any day can be Mother’s Day-especially when mom needs help with her computer! The phone will ring and her frustrated voice will be on the line with one or more complaints.
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